Questions or refund requests? Email support@rubisana.com.

Important: No product return is required

You will not be required to mail back bottles, unused capsules, packaging or complimentary gifts to receive an approved refund under this policy.

Please do not send products to Rubisana. We do not provide or publish a return address because physical returns are not required.

1. Our 90-day guarantee

Your first Rubisana product order is covered by our 90-Day Money-Back Guarantee. If you are not satisfied, contact us within 90 calendar days after receiving your order to request a refund of the product price you paid.

First order only. Opened bottles are eligible. You may keep or responsibly dispose of any remaining product.

• The 90-day period starts when you receive the order, not when you place it.

• We use tracking information to help establish the delivery date and will consider evidence of an incorrect delivery scan.

• The guarantee is available once per customer and applies to that customer’s first product order.

• Creating additional accounts or using different email addresses does not create additional eligibility.

• A first-order bundle is covered as one purchase, including bottles supplied as part of a buy-more promotion.

• You do not have to finish the product or wait until day 90 before contacting us.

• Opened and used products remain eligible under this guarantee.

• No medical records, proof of a particular health outcome or minimum period of use is required.

• No physical product return is required.

These conditions apply to our voluntary satisfaction guarantee. They do not limit any rights you may have concerning defective products, incorrect orders, non-delivery, unauthorized charges or other matters protected by law.

2. How to request a refund

Email support@rubisana.com with your order number and the name or email address used at checkout.

If you cannot find your order number, we will try to locate the purchase using other reasonable proof of payment.

You may explain why you are requesting a refund, but feedback is optional for a satisfaction-guarantee claim.

We aim to respond within three business days. Once we confirm that the order is eligible, we will process the refund without requiring you to mail anything back.

Do not send bottles, capsules, packaging or complimentary gifts to Rubisana. We do not require product returns or charge return-postage costs.

3. Refund amounts, bundles and promotions

Refunds are calculated using the amount actually paid after discounts, plus any sales tax attributable to the refunded products. Refunds are not calculated using crossed-out prices or undiscounted retail values.

A qualifying refund for a complete first-order bundle covers the product amount paid for the entire bundle. No bottles from the bundle need to be mailed back.

If Rubisana agrees to issue a partial bundle refund, the bundle price may be divided evenly across all bottles supplied, including promotional bottles.

We do not charge a restocking fee or refund-processing fee.

Original shipping charges are not included in a voluntary satisfaction or change-of-mind refund unless applicable law requires otherwise or Rubisana caused the problem.

We will not retrospectively charge shipping when shipping was free at the time of purchase.

Complimentary gifts:

• Have no separate cash-refund value;

• May be kept by the customer;

• Do not need to be returned; and

• Do not reduce an otherwise eligible product refund.

If we cancel an order before shipment because we cannot fulfill it, we will refund the entire amount collected for that order.

4. Repeat purchases and change-of-mind refunds

Purchases made after the first eligible order are not covered by the 90-Day Money-Back Guarantee.

For a repeat purchase, contact us within 30 calendar days after delivery if you change your mind about an unopened product with its safety seal intact.

We may request photographs showing that the product remains unopened and sealed. If the refund is approved, you will not be required to send the product back.

Opened repeat-purchase products are not eligible for a voluntary change-of-mind refund.

Discounted purchases are governed by the same eligibility requirements as full-price purchases.

This section does not limit any remedies available for products that are damaged, defective, unsafe, incorrectly supplied or materially misdescribed.

5. Damaged, defective or incorrect products

If a product arrives damaged, has a broken safety seal, appears defective or is not what you ordered, stop using it and contact support@rubisana.com.

Please report visible delivery problems promptly, preferably within 14 days, so we can investigate. This request does not shorten any legal deadline or affect rights relating to a problem discovered later.

Include your order information and, when reasonably available, clear photographs of:

• The affected product;

• The product label;

• The safety seal;

• The shipping box; and

• Any visible damage.

We may request information reasonably needed to understand the problem. We will not require medical records.

When the issue is confirmed, we will offer either:

• A replacement at no additional charge; or

• A refund for the affected purchase.

No physical product return is required. If a product may be unsafe, we will provide appropriate disposal instructions instead of asking you to mail it.

6. Cancellations and delivery problems

Contact us as soon as possible to request an order cancellation or address correction.

We will attempt to stop or update the shipment but cannot guarantee changes after fulfillment has begun.

If we cancel an order before shipment, we will refund the amount collected.

If the order has already shipped, contact us and we will explain the available resolution. An approved refund will not require the product to be mailed back.

If we cannot ship within the timeframe promised when the order was placed, we will notify you and provide the delay-consent, cancellation or refund options required by law.

If tracking is delayed, displays an incorrect delivery or says that a package was delivered when it was not received, contact us promptly. We will work with you and the carrier to investigate.

A carrier delivery scan does not automatically disqualify a claim. Confirmed non-delivery will be addressed through either:

• A replacement accepted by the customer; or

• A refund consistent with applicable law.

For an incorrect address supplied by the customer, an unclaimed package or a refused delivery, contact us to discuss the available resolution.

Any additional redelivery charge will be disclosed and agreed upon before it is charged. Refusing a package does not automatically communicate a cancellation request.

7. When refunds are issued

After confirming that a request is eligible, Rubisana will submit the refund within seven business days.

Refund processing is not dependent on Rubisana receiving bottles, capsules, packaging or gifts from the customer.

We will notify you of the outcome and explain any additional information needed or the reason a claim was declined.

Any shorter refund deadline required by law will take priority.

Refunds are generally issued to the original payment method. If that payment method is unavailable, we will work with the payment provider to arrange a permitted alternative after verifying the purchaser.

We will not substitute store credit unless you agree.

Your bank or payment provider determines when a submitted refund appears in your account.

For this policy, business days are Monday through Friday, excluding United States federal holidays.

8. Purchase verification and duplicate claims

We may review:

• Purchase records;

• Previous refunds;

• Shipping and tracking information;

• Photographs supplied with a claim;

• Payment records; and

• Other reasonable information needed to verify eligibility.

We may decline a voluntary guarantee claim that falls outside the published eligibility requirements or relies on false, misleading or altered information.

When a claim is declined, we will explain the reason and allow you to provide relevant clarification.

The same purchase cannot receive the same refund twice. Using multiple accounts or email addresses does not restart the first-order guarantee.

Refunds are not conditional on leaving, removing or changing a customer review.

If you have an open payment dispute, tell us so we can coordinate with the payment provider and avoid duplicate reimbursement.

You are not required to give up any lawful payment-dispute or consumer rights before contacting Rubisana.

9. Where this policy applies

This voluntary guarantee applies to eligible purchases made directly through rubisana.com for delivery to United States destinations offered at checkout.

For purchases made through another seller, contact that seller regarding its refund arrangements.

This does not exclude any legal responsibility Rubisana may otherwise have.

The guarantee is a refund promise. It is not a promise that every customer will experience a particular health result.

10. Your rights and policy updates

Nothing in this policy excludes, restricts or replaces rights or remedies that cannot legally be limited.

Applicable federal and state consumer protections continue to apply, including where they provide greater protection than our voluntary refund terms.

Policy changes apply prospectively. An order remains subject to the terms and representations in effect when it was purchased.

We will not apply a later restriction, fee or shorter deadline to reduce an existing customer’s eligibility.

For clarity, an approved refund under this policy does not require the customer to mail back the product.

 

11. Shipping Times and Delays 

All processing, shipping, and delivery timeframes shown on our website, at checkout, or in order communications are estimates only and are not guaranteed.

Orders may take longer than expected due to carrier disruptions, customs processing, severe weather, peak periods, public holidays, incorrect delivery information, or other circumstances outside our reasonable control. Once an order has been dispatched, we cannot control or guarantee the carrier’s delivery date.

If we cannot ship your order within the stated timeframe, we will contact you with an updated timeframe and provide the option to accept the delay or cancel the unshipped order for a full refund, as required by applicable law.

We will provide tracking information when available and will assist with delayed shipments where reasonably possible.